Looking For: Biz TelDirect, Inc. needs 1000 Call Center Agents!
Biz Teldirect, Inc. is an Australian Contact Center and BPO Solutions company utilizing state-of-the-art technology and infrastructure and incorporates contact center training and excellent personnel skills management targeted to both client and customer satisfaction. Our business clients use our marketing strategies, customer care expertise, and well-trained personnel to obtain, sustain, and boost customer experience, and at the same time reducing costs and maximizing revenue.
We are currently in need of call center agents to pioneer our inbound account.
Responsibilities will include but are not limited to:
* answer phones professionally
* respond to customer inquiries
* research required information using available resources
* handle and resolve customer complaints
* provide customers with product and service information
* process orders, forms and applications
* identify and escalate priority issues
* route calls to appropriate resource
* follow up customer calls where necessary
* complete call logs
* complete call reports
* proficient in relevant computer applications
* knowledge of customer service principles and practices
* six months or more experience in a call center environment
* customer service experience
* good keyboard skills
* knowledge of administration and clerical processes
* relevant product knowledge
Send your resume and application letter to the following address:
Biz Teldirect, Inc.
(across Mantuyong Agrivet Supply)
MP Durban Office Building
A. del Rosario Ave. cor. F. Rosal St., Mantuyong
Mandaue City, 6014 Cebu, Philippines
Tel #: +(632) 268 4675
You can also email then to:
WALK IN APPLICANTS ARE HIGHLY PRIORITIZED!!!